The quality of prenatal health care service provided by NGOs: the case of Family Guidance Association of Ethiopia, Kality Akaki Sub-city

Abstract

The main objective of this study was to investigate the quality of NGOs in delivering primary health service of prenatal care in Family Guidance Association of Ethiopia, kalityakaki sub city .In consideration of this; both primary and secondary data were collected and used. The primary data was collected through questionnaire, focus group discussion and an interview whereas the secondary data was collected via document review. Simple random sampling and purposive or judgmental sampling designs were employed to select the sample respondents from the total population and staffs from the association. regarding analysis of this research the researcher used this method and collected both quantitative and qualitative data from FGAE using the same variables, analyzed them separately, and then compared the results to see if the findings confirm or disconfirm each other. The researcher made the comparison within a discussion presented first one set of findings and then the other, which is called a side by side comparison approach. It implies that, first quantitative data was analyzed and it was supported by secondary data. The collected data was analyzed qualitatively and quantitatively by statements, tables, figures and percentage. As per the researcher’s observation and interviews made, usage of modern technologies and suitable medical tools are also very low in the association, Less flexibility of the service by employing and using different options for the delivery of antenatal care based on the beneficiaries’ specific needs. The finding goes with the WHO’s suggestion of an integrated and comprehensive package of all these services has to be delivered to improve the quality of ANC and to improve maternal, fetal and newborn outcomes, related to prenatal care. Based on the findings of this research, the researcher recommend different options for the FGAE to apply it in the future for a better and quality services in the prenatal care providence for its expecting mothers and for a great and better role that it should play in delivering primary health care service for the society.