Abstract:
Supportive supervision is a process of guiding, helping and encouraging staff to improve their work performance, provide better quality services, and meet the needs of their clients according to the defined standards of performance of their employer. This paper presents a case study of IntraHealth/ CPMTCT project that can serve as an example for other health programs wishing to use PQI-based supportive supervision in improving service quality and coverage. The regression discontinuity design or the cutoff design was used. All 22 CPMTCT supported health centers in Addis Ababa were covered in the study. It base primarily on examination of completed JSS checklists and facility monthly MNCH/PMTCT service delivery reports. Besides, an in-depth interview was conducted with health centers’ managers. Quantitative data were analyzed using SPSS and qualitative data were examined using a content analysis methodology.