Abstract:
Optimising the use of existing tools and improving the quality of care, which has been a missing ingredient in TB care services, could prevent half of all TB deaths (Pai & Temesgen 2019:12-13). The purpose of this study was to develop strategies for the optimisation of the quality of TB care services.
A convergent parallel mixed-methods design based on pragmatism paradigm was employed. The research was done in two phases. The first phase of the study included quantitative and qualitative parts that described and explored the quality of TB care services from the perspectives of TB patients and healthcare providers respectively. The findings were used as evidence in the development of strategies. Sampling design was applied and aligned with the methods used within the mixed-methods design.