Clearly, people are the lifeblood of any viable organization. In any country, including Ethiopia, sixty to seventy percent of the public health sector‘s budget goes to recurrent personnel costs. Given this cost, it is important for Ministries of Health to manage their investment in people wisely. The result is a satisfied and motivated workforce that delivers high-quality health services and an organization that fulfills its mission, meets its health objectives, and contributes to its community by providing excellent services. This not only contributes directly to the achievement of the organization‘s goals, it enhances its efficiency and effectiveness, and competitiveness.

Abstract

Achieving and maintaining acceptable levels of quality of care in the view of decentralization and rapid scale up of HIV prevention, care and treatment in Ethiopia is a matter of concern. But providing good quality health care to the increasing number of PLHIV is a great challenge mainly due to lack of resources. One strategy in response to the human resource constraints of HIV/AIDS activities in Ethiopia is task-shifting. While performing task-shifting activities, we have to maintain quality of HIV/AIDS services in the health facilities. Even though many factors govern HIV service quality, a well-designed and coordinated clinical mentoring program is taken as an immediate option of interventions to achieve and maintain the desired quality of HIV care/ART.