Abstract:
The study investigated the role of records surveys in the management of public records
in Zimbabwe. The goal was to determine how far records surveys were going in
enhancing sound records management practices, thereby improving public service
delivery, accountability and good governance. Through interviews, questionnaires and
document review it was revealed that records surveys were struggling to attain their
intended goal of nurturing sound records management practices in public registries. The
lack of ideal mission statements, registry manuals, written disaster management plans,
vital records protection programmes, adequate records management training, records
retention and disposal schedules, top management support, financial constraints and
unclear archival legislation were cited as some of the challenges affecting records and
information management surveys from nurturing acceptable records management
practices. A closer working relationship between the National Archives and public
records management units was recommended.