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Background: The anecdotal clients' care evaluation and media reports have portray negative publicity and image regarding care in certain health institution. Clients' satisfaction regarding provided care is thought to be the determinant of quality care. Objective: To assess client satisfaction and associated factors towards youth friendly reproductive health service among youths in Dessie town, northeast, Ethiopia, 2014. Method: institutional based cross sectional study conducted from May 22 to June 22, 2014 via systematic random sampling technique, 422 respondents were selected. Data entered to Epi Info after data cleaning manually and analyzed with SPSS window. Bivariate and Multivariate analysis using logistic regression model used to analyze. Result: From the total participants, 245(58.9%) satisfied with youth friendly reproductive health service, sex, occupation and information had statistically significant association with satisfaction. Females are 2.33 times satisfied with YFRHS than males; governmental employers are 1.61times satisfied than students self-employers are 2.85 times satisfied than students; and Jobless are 1.73 times satisfied than students. Informed clients are 1.77 times satisfied with youth friendly reproductive health service than not informed. Conclusion and recommendation: Level of client satisfaction in youth friendly reproductive health clinic in Dessie town, north east, Ethiopia was low. The study explores three barriers for client satisfaction of youth friendly reproductive health services in Dessie youth friendly reproductive health clinics are sex, occupation and information. Major source of information were peers and mass media was the second source of information. It is recommended to communication Bureau to sensitize the community about youth friendly reproductive service via mass media. |
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